Another BIG Disappointment from Magic Jack
Beware of Magic Jack and their shady practices and horrible customer service. Magic Jack has canceled my account for non use and I still had time left that I paid for how can they get away with this?
Magic Jack disappoints once again, well today I found out that a number I had purchased through Magic Jack was deactivated and I had no idea why because I had paid for the service and had about 6 months left, so I contacted Magic Jack through the online chat which is the only way to communicate with this company I have included the chat log below. I use this number for a business I own and never plug it in but rather have the number forwarded to my cell phone and I guess because I have not plugged in my magic for a while they decided to deactivate my number. I do not understand how they an get away with this because I paid for the service and whether or not I use it is completely up to me. My only option was to reactivate a new number and pay for an additional year, so I am writing this to inform other Magic Jack users out there that if you do not use your Magic Jack for a undetermined amount of time that you can lose your number so beware of this companies shady tactics to steal your money. Keep in mind the number I lost was being used, but it was a forwarded number to my cell phone, so now it is gone forever because Magic Jack decided I was not using it or did not need it anymore, which was not the case.
And to think I was going to buy stock in this company, if they keep up these shady practices they will not be around much longer.
HERE IS A COPY OF THE CONVERSATION VIA THE MAGIC JACK ONLINE CHAT. 06/21/2012
Please wait for a site operator to respond.
You are now chatting with ‘Jacqueline’
Your Issue ID for this chat is LTK###########
Jacqueline: Hello, how may I help you?
ME: I just realized that my magic jack line is no longer working and I can not get in to my account to pay for additional years
Jacqueline: Do you have your magicJack with you right now
Jacqueline: Please plug the magicJack in to your computer. Login, and follow the steps to reactivate your service.
ME: it says my email was not found
Jacqueline: One moment please…
ME: wait i just got it
ME: do i choose the renewal option
ME: it is asking me to pick a new number how do i renew the number I had?
Jacqueline: Yes, pelase.
Jacqueline: You may need to pick a new number since your old phone number has already been deactivated.
ME: I need the old number I do not want a new number
ME: how can I reactivate the old number?
Jacqueline: One moment please…
ME: thank you
Jacqueline: Thank you for waiting.
ME: no problem
Jacqueline: Do you see any options on the dial pad. To keep your existing phone number?
Jacqueline: Please try to check.
ME: I have been looking and see no option to renew my number 714-512-####
Jacqueline: I see. Then you may need to choose another phone number. Since your old phone number is no longer available.
ME: I never even received a renewal request?
Jacqueline: It is because your magicjack has been unplugged for sometime and has been deactivated.
Jacqueline: Is there anything else I may help you with today?
Jacqueline: I have not heard from you in a while. Do you wish to continue this chat session?
Jacqueline: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
Jacqueline: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click here and answer the one question. Thanks again!
Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.