Magic Jack Customer Feed Back

Magic Jack Closed My Account

Another BIG Disappointment from Magic Jack

Beware of Magic Jack and their shady practices and horrible customer service. Magic Jack has canceled my account for non use and I still had time left that I paid for how can they get away with this?

Magic Jack disappoints once again, well today I found out that a number I had purchased through Magic Jack was deactivated and I had no idea why because I had paid for the service and had about 6 months left, so I contacted Magic Jack through the online chat which is the only way to communicate with this company I have included the chat log below. I use this number for a business I own and never plug it in but rather have the number forwarded to my cell phone and I guess because I have not plugged in my magic for a while they decided to deactivate my number. I do not understand how they an get away with this because I paid for the service and whether or not I use it is completely up to me. My only option was to reactivate a new number and pay for an additional year, so I am writing this to inform other Magic Jack users out there that if you do not use your Magic Jack for a undetermined amount of time that you can lose your number so beware of this companies shady tactics to steal your money. Keep in mind the number I lost was being used, but it was a forwarded number to my cell phone, so now it is gone forever because Magic Jack decided I was not using it or did not need it anymore, which was not the case.

And to think I was going to buy stock in this company, if they keep up these shady practices they will not be around much longer.

HERE IS A COPY OF THE CONVERSATION VIA THE MAGIC JACK ONLINE CHAT. 06/21/2012

Please wait for a site operator to respond.

You are now chatting with ‘Jacqueline’

Your Issue ID for this chat is LTK###########

Jacqueline: Hello, how may I help you?

ME: I just realized that my magic jack line is no longer working and I can not get in to my account to pay for additional years

Jacqueline: Do you have your magicJack with you right now

ME: yes

Jacqueline: Please plug the magicJack in to your computer. Login, and follow the steps to reactivate your service.

ME: it says my email was not found

Jacqueline: One moment please…

ME: wait i just got it

ME: do i choose the renewal option

ME: it is asking me to pick a new number how do i renew the number I had?

Jacqueline: Yes, pelase.

Jacqueline: You may need to pick a new number since your old phone number has already been deactivated.

ME: I need the old number I do not want a new number

ME: how can I reactivate the old number?

Jacqueline: One moment please…

ME: thank you

Jacqueline: Thank you for waiting.

ME: no problem

Jacqueline: Do you see any options on the dial pad. To keep your existing phone number?

ME: no

Jacqueline: Please try to check.

ME: I have been looking and see no option to renew my number 714-512-####

Jacqueline: I see. Then you may need to choose another phone number. Since your old phone number is no longer available.

ME: I never even received a renewal request?

Jacqueline: It is because your magicjack has been unplugged for sometime and has been deactivated.

Jacqueline: Is there anything else I may help you with today?

Jacqueline: I have not heard from you in a while. Do you wish to continue this chat session?

Jacqueline: Since I have not heard from you for some time, I am going to close this chat.  If you need any help in the future, please do not hesitate to chat with us again. Good bye

Jacqueline: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click here and answer the one question. Thanks again!

Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

You are not currently in a chat session.

End of Chat Session